Quality Objectives
1. Provide High-Quality Super Specialty Care in Ophthalmology:
Ensure that all healthcare services provided by ECRC meet or exceed National
and International Quality standards.
Utilize state-of-the-art technology and advanced medical practices to deliver
exceptional super specialty eye care services.
2. Enhance Safety for Internal and External Customers:
Enforce standard policies and procedures across all major activities and
processes involved in healthcare provision to ensure the safety of both internal
(staff) and external (patients) customers.
Implement rigorous safety protocols to minimize risks and prevent adverse
events.
3. Optimize Resource Utilization:
– Efficiently allocate resources to maximize their utilization and ensure cost-
effectiveness without compromising the quality of care.
– Continuously evaluate resource allocation practices to identify opportunities for
optimization and improvement.
4. Continually Identify and Enhance Knowledge and Skills of Care Providers:
– Facilitate ongoing training and professional development opportunities for care
providers to enhance their knowledge and skills.
– Regularly assess the competency levels of care providers and provide targeted
education and training programs to address identified gaps.
5. Improve Quality of Work Life for All Workers at ECRC:
– Foster a positive work environment that promotes employee satisfaction,
engagement, and well-being.
– Implement initiatives to address work-related stress, promote work-life balance,
and enhance overall job satisfaction among staffmembers.
6. Proactively Strive for Continuous Improvement:
– Foster a culture of continuous improvement where all staff members are
encouraged to identify opportunities for enhancement and contribute to quality
improvement initiatives.
– Establish mechanisms for soliciting feedback from stakeholders and
systematically incorporate suggestions and recommendations for improvement.